For Parents

Since you’re here, you, or someone you care about, is playing one of our games. Thank you! We hope you enjoy them as much as we do making them.

We respect our gamers, and we put all our might into making the most fun games for them to enjoy. We’ll never sacrifice game quality for any other considerations.

If you have questions about age limits, in-app purchases, and privacy, here you will get the support you need.

What are the age limits and general policies for Rarepixels’s games?

All of our games are made for, and offered to people who are at least 13 years of age. You can get more details on our Terms of Service and Privacy Policy pages.

Please note: You can find published age recommendations on both Google Play and Apple’s App Store on iTunes. However, these age or maturity classifications refer only to the content in our games (similar to movie ratings G, PG or PG-13 in the U.S., but related to gameplay, animations, etc.). For more on how these categories are defined, visit these support websites for Apple and Google.

How can I manage or turn off In-App Purchases?

Our games offer entirely optional “in-app purchases”. These purchases are never required to play the game, but can be used to enhance some elements of gameplay. In-app purchases vary in price and range from $0.99 to $99.99 (without taxes) in U.S. app stores, for example. In-app purchases are paid for with real money, and are always clearly labeled as such. They’re accessible “in game”, meaning that the options to make a purchase are found within the game itself.

Important: You can easily manage the ability to make in-app purchases, adjust password protection settings, or disable in-app purchases entirely through your mobile device’s general settings. The way to do this depends on whether you’re using an Apple iOS device, like an iPhone or an iPad, or a Google Android device. Either way, the instructions you need are here:

Apple iOS device in-app settings / Google Android device in-app settings.

Who processes In-App Purchases?

Here at Rarepixels, we don’t process any payments for in-app purchases, or have access to any of your credit card information. That’s because the payment transactions themselves are completed through Apple’s App Store, Google Play or Amazon ( depending on your device and Store ) via your personal email address associated with that account. Receipts for these transactions are emailed to you by Apple, Google or Amazon after each purchase (though please note that any post-purchase processes are controlled by Apple, Google or Amazon and are subject to change by them).

I’ve seen another site that offers me in-game products for Rarepixels games. Can I buy from them?

Beware of any third party sites that offers you In App Purchases for our games. These sites may collect your personal information, money, or both, and often never deliver the promised in-game products. If you want to make an in-app purchase, the safest way is simply to make the purchase through the game itself on your mobile device.

My child accidentally made an In-App Purchase. How do I see about a refund?

As with most downloadable software products, items bought through our games (in-app purchases) are generally non-refundable. In some special occasions there can be exceptions, however. The transaction process is controlled by Apple (for iOS devices) or Google or Amazon (for Android devices), and this companies have support teams who handle refund requests.

For Apple (iOS) devices:
Visit Apple support and select the "Contact iTunes store support" link, then "Purchases, billing and redemption" and choose the option that fits you best.

For Google (Android) devices:
If you had download your app through Google App Store, visit Google support and perform a search, or use the ‘Contact us’ button on the page (English language site only) to reach a Google customer support representative by email or by phone.

if you had download your app via Amazon Store, please visit Amazon support.

What’s Rarepixels Policy on Privacy?